Hire E-commerce Operations Assistant
We build you a dedicated and affordable team in the Singapore
Hire a eCommerce Virtual Assistant with Avery Outsourcing
Streamline your digital operations with ease. Our specialised eCommerce Virtual Assistants work behind the scenes to manage products, process orders, and maintain your website. Partner with us for a smooth, stress free online business experience. Confidently navigate today’s competitive eCommerce landscape and stand out from the crowd.
Technical Setup Handled
From orientation to onboarding, we manage all technicalities related to access, platforms, and systems.
Performance Driven
Our Team Leaders keep a close eye on your VA’s work, ensuring open communication and fulfilled expectations.
Hassle Free Replacement Guarantee
If your VA isn’t the right fit, we’ll promptly find a replacement, offering one week of service to ensure a smooth transition.
Examples of what a eCommerce Virtual Assistant can do
An eCommerce Virtual Assistant helps streamline online store operations and boost sales by managing product listings, processing orders, monitoring inventory, and handling customer inquiries from order changes to delivery issues and more.
Product management
- Create product listings
- Regularly updating product information
- Managing overall inventory
- Coordinating with suppliers, if needed
- Analyse sales data along with customer feedback
- Monitoring and reporting on product metrics, such as revenue, adoption, and retention
- Keeping to product budgets and pricing strategies
- Identify customer needs and preferences (market research)
Order fulfillment
- Receiving and processing orders
- Tracking shipments
- Coordinating with shipping carriers, if needed
- Managing inventory levels and monitoring product availability
- Facilitating backorders
- Communicating with customers about order status and delays
- Managing customer service inquiries (order changes, delivery issues, and more)
- Generating shipping labels and packing slips
- Handling returns and exchanges
Website maintenance
- Updating website policies and terms of service to comply with regulations and legal requirements
- Updating product images and managing product categories
- Managing website integrations with payment gateways, shipping carriers, and other third-party services
- Maintaining website documentation (user manuals, troubleshooting guides, etc.)
- Managing website forms and contact pages